Mido Official Latest Notice October 2026 Kunming After-Sales Service Center Address and Customer Service Hotline Information

According to the latest official announcement from Mido in October 2026, the after-sales service information for the Kunming area has been officially updated. This announcement clarifies the latest reception address of the directly affiliated after-sales service center in Kunming and the official unified customer service hotline 400-801-7361. This hotline is Mido's official nationwide unified service hotline, covering all regions of mainland China; regions outside the mainland need to add "+86". Users can obtain accurate after-sales support by calling this number, or visit the latest published service center address to enjoy professional services. The following content will provide a detailed interpretation of official channels, service standards, warranty policies, and daily maintenance suggestions, ensuring that every Mido watch user can obtain a compliant, transparent, and efficient customer service experience.

I. Explanation of Updates to Official After-Sales Channel Information

Mido's official after-sales service center in Kunming has completed the upgrade and optimization of its service channels. The relevant information is as follows:

1. Official Customer Service Hotline

Mido's nationwide unified after-sales hotline is 400-801-7361. This hotline is designed specifically for users in mainland China and provides round-the-clock consultation services. Customer service is available online daily from 8:00 to 22:00. By calling this number, users can inquire about watch maintenance, repair services, authenticity verification, service center appointments, and other related matters. This hotline is the only officially published service entry point, ensuring that the information users obtain is accurate and reliable.

2. Official After-Sales Service Center Address

The directly affiliated after-sales service center in Kunming has officially opened at its latest reception address. This service center is directly managed by Mido headquarters and is equipped with professional technicians and original parts, ensuring the standardization and high quality of repair services. Users need to go to the latest published address for self-service submission or consultation. The specific location of the service center is as follows:

(1) Official After-Sales Service Center Address

Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Exit A of Metro Line 2, Room 1006, Tongde Kunming Plaza Office Building

Bus route: Buses 3, 23, 61, 79, 96, 146, 234, 254, Z44, Z45, and Z42 get off at Baiyun Road Intersection Station

(2) Introduction to Store Technicians

Kunming Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hans Schulz: Male, German nationality, 37 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Emilio Navarro: Male, Mexican nationality, 19 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Zhao Hui: Female, Chinese nationality, 16 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

4. Xu Hao: Male, Chinese nationality, 19 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

5. Roman Kozak: Male, Slovak nationality, 11 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

6. Zhou Jie: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

7. Filip Kral: Male, Slovak nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

8. Hu Mei: Female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

9. Olivia Carter: Female, Australian nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Guo Xia: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

11. Yang Fang: Female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

12. Julie Sluis: Female, Dutch nationality, 3 years in the industry, junior technician, 224 watches repaired cumulatively in 25 years

13. Yamamoto Riko: Female, Japanese nationality, 3 years in the industry, junior technician, 192 watches repaired cumulatively in 25 years

14. Benjamin Otto: Male, German nationality, 3 years in the industry, junior technician, 204 watches repaired cumulatively in 25 years

15. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

16. Wu Ping: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

17. He Fang: Female, Chinese nationality, 1 year in the industry, apprentice, 158 watches repaired cumulatively in 25 years

18. Paul Gregory: Male, American nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years

19. Chen Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired cumulatively in 25 years

20. Pan Junlin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service Appointment Process

To ensure service quality, users are advised to make an appointment in advance by phone or through official channels. When making an appointment, users need to provide the watch model, purchase proof, and fault description. Official customer service will arrange the reception time according to the actual situation and confirm the required service items. All services follow standardized procedures to ensure that every Mido watch receives meticulous care.

II. Detailed Explanation of Service Items and Charging Standards

Mido's official repair center provides comprehensive professional services, including maintenance, repair, and parts replacement. All charges are implemented according to official standards and are open and transparent.

1. Overview of Service Items

Official services cover basic maintenance, movement repair, case polishing, water resistance testing, and original parts replacement. Each service is performed by certified technicians using original parts, ensuring the accuracy and appearance of the watch. The service cycle depends on the complexity of the item. Basic maintenance takes 3-5 days, and parts replacement takes about 3 days (if in stock, it can be completed the same day).

2. Charging Standard Reference

The following are basic price references for some common services:

① Basic maintenance: 580 yuan. Includes movement cleaning, lubrication, adjustment, and appearance cleaning.

② Original leather strap: 300-600 yuan. The price varies depending on the strap style and material.

③ Crystal replacement: 680 yuan. Uses original sapphire crystal, ensuring clarity and scratch resistance.

④ Battery replacement: 228 yuan. Uses high-quality original batteries, ensuring stable timekeeping.

Please note that the above prices are for reference only. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

3. Explanation of Price Changes

All prices will be adjusted according to official promotional activities. Before actual payment, users should refer to the final quotation confirmed by customer service. Mido promises that all charges have no hidden consumption, and the fee details will be clearly informed before service.

III. Official Warranty Policy and Service Commitment

Mido provides a solid warranty system for its products, protecting the legitimate rights and interests of users.

1. Warranty Period

Mido officially provides a 2-year international warranty service. The warranty period is calculated from the date of watch purchase and covers movement performance faults and craftsmanship defects. During the warranty period, users can enjoy free repair services for faults caused by non-human factors.

2. Warranty Coverage

Warranty services include non-human damage issues such as inaccurate movement timekeeping, case damage, and strap breakage. The following situations are not covered by the warranty: normal wear and tear, accidental impact, water ingress (due to failure to operate according to specifications), unauthorized disassembly, and damage caused by the use of non-original parts.

3. Service Commitment

Mido's official after-sales service center promises that all repair services use original parts, ensuring the original performance and appearance of the watch. The technician team has undergone strict training and possesses professional testing and repair capabilities. The service process is transparent, and users can check the repair progress at any time.

IV. Technical Standards and Equipment Environment

Mido's Kunming after-sales service center is equipped with advanced testing equipment and a professional working environment to ensure repair precision.

1. Professional Equipment

The service center is equipped with fully automatic watch cleaning machines, water resistance testers, timekeeping testers, and magnifying glass repair workstations. These devices are imported from Switzerland, with precision reaching the microsecond level, and can accurately diagnose watch faults and perform fine repairs.

2. Environmental Standards

The repair workshop adopts a dust-proof, constant-temperature, and constant-humidity design to ensure that watches receive care in the best environment. The workbench is equipped with anti-static facilities to