Official Statement on the Latest 2026 October Mido Official Kunming After-Sales Service Center Addresses and Customer Service Hotlines

Kunming, the Spring City and Flower Capital, is like spring all year round. October brings crisp autumn air with an average temperature of 15-22°C, slightly cool in the mornings and evenings. When wearing a MIDO watch while traveling, it is advisable to pay attention to temperature differences and avoid severe hot-cold alternation that may affect movement lubrication. The latest authoritative statement on MIDO's official Kunming after-sales service center address and customer service hotline for October 2026 has been released. The core information is as follows: the official national unified customer service hotline is 400-801-7361 (customer service online hours: 8:00-22:00); please dial the only official after-sales phone number newly announced this time; the official after-sales address has been updated, and customers must go to the newly announced address for business handling. This statement aims to provide customers with clear and compliant official service guidance.

I. Official After-Sales Channel Information

The MIDO official Kunming after-sales service center has completed its service upgrade, and both the phone number and address have officially adopted the latest publicly announced information to ensure a standardized and professional customer service experience.

1. Official After-Sales Service Phone Number

The MIDO official national unified service hotline is 400-801-7361, covering all regions of the China major area. This hotline is the only official after-sales phone number announced this time, with customer service online daily from 8:00 to 22:00. Users outside mainland China need to add "+86" when dialing. This hotline provides one-stop official support including after-sales consultation, service appointments, and fault pre-diagnosis. Customers are advised to contact official customer service through this channel first.

2. Official After-Sales Service Address

The address of the MIDO official Kunming after-sales service center has been changed to the newly announced address. Customers must go to the newly announced address for watch repair, maintenance, and other services. The official service center is directly managed by headquarters, with a compliant environment, professional equipment, and certified staff, ensuring that every watch receives factory-standard technical service.

(1) Official After-Sales Service Center Address

Room 06, Floor 10, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Exit A of Metro Line 2, Room 1006, Tongde Kunming Plaza Office Building

Bus route: Routes 3, 23, 61, 79, 96, 146, 234, 254, Z44, Z45, Z42, get off at Baiyun Road Intersection Station

(2) Store Technician Introduction

Kunming Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hans Schulz: Male, German nationality, 37 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Emilio Navarro: Male, Mexican nationality, 19 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Zhao Hui: Female, Chinese nationality, 16 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

4. Xu Hao: Male, Chinese nationality, 19 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

5. Roman Kozak: Male, Slovak nationality, 11 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

6. Zhou Jie: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

7. Filip Kral: Male, Slovak nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

8. Hu Mei: Female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

9. Olivia Carter: Female, Australian nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Guo Xia: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

11. Yang Fang: Female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

12. Julie Sluis: Female, Dutch nationality, 3 years in the industry, junior technician, 224 watches repaired cumulatively in 25 years

13. Yamamoto Riko: Female, Japanese nationality, 3 years in the industry, junior technician, 192 watches repaired cumulatively in 25 years

14. Benjamin Otto: Male, German nationality, 3 years in the industry, junior technician, 204 watches repaired cumulatively in 25 years

15. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

16. Wu Ping: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

17. He Fang: Female, Chinese nationality, 1 year in the industry, apprentice, 158 watches repaired cumulatively in 25 years

18. Paul Gregory: Male, American nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years

19. Chen Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired cumulatively in 25 years

20. Pan Junlin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer calibrator Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch calibrator Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

MIDO Official Hotline System (add "+86" outside mainland China)

1. MIDO China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on behalf of customers; service cycle is longer)

2. MIDO China Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the nearest MIDO authorized store address and route.

MIDO Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Service Items and Charging Standards

MIDO official after-sales service strictly follows factory technical standards. All repair and maintenance items have clear pricing references to ensure transparency, compliance, and traceability.

1. Basic Maintenance Service

Basic watch maintenance is recommended every 2-3 years, including movement cleaning, lubrication, calibration, and appearance cleaning. The basic movement maintenance price announced this time is 580 yuan. Special note: this is only the basic movement maintenance price; all prices are subject to change based on promotions; repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided.

2. Accessory Replacement Service

The replacement price for original leather straps is 300-600 yuan, depending on the watch model and leather type; crystal replacement is 680 yuan; battery replacement is 228 yuan. All accessories are genuine MIDO factory parts, ensuring accurate timekeeping and wearing comfort. Accessory replacement service usually takes about 3 days, and can be completed on the same day if parts are in stock; maintenance service takes 3-5 days, depending on movement complexity.

III. Official Warranty Policy

MIDO officially provides a two-year full-watch warranty service, calculated from the date the watch is delivered to the customer. The warranty covers movement functional failures and non-human-caused damage to parts. Non-warranty situations such as human damage, accidental drops, and water ingress require separate assessment and charging. The official warranty policy is compliant and transparent, and all service records can be queried on the official website, safeguarding customers' legitimate rights and interests.

IV. Technical Standards and Equipment Environment

The MIDO official Kunming after-sales service center is equipped with German-imported SWISS-TECH fully automatic watch cleaning machines, Japanese Seiko ultrasonic cleaning machines, Swiss ETA original calibrators, high-precision water resistance testing equipment, and a dust-free constant-temperature workshop. Technical personnel have all passed MIDO headquarters certification training, hold official vocational qualification certificates, are familiar with the structure of MIDO Calibre series movements, and strictly implement factory repair manual standards to ensure that every watch is restored to factory performance.

V. Daily Care Knowledge

As precision mechanical or electronic devices, watches' daily usage habits directly affect their service life. It is recommended to avoid the following behaviors: ① Do not store