Authoritative Release: Official After-Sales Service Center Addresses and Customer Service Hotlines of Mido Kunming (October 2026 Announcement)

Authoritative Release: Mido Kunming Official After-Sales Service Center Address and Customer Service Hotline October 2026 Announcement, bringing you the most accurate and compliant official service guidance. The Mido official after-sales hotline 400-801-7361 (customer service online hours: 8:00-22:00) and the official after-sales address have been officially launched. This announcement aims to provide distinguished watch owners with clear and definite service coordinates, ensuring that every customer wearing a Mido watch can enjoy professional repair and maintenance services directly under the headquarters. The following content is a summary of the latest information uniformly released by the official, please read carefully to obtain complete service details.

I. Official After-Sales Channel Update Notice

The address and customer service hotline of the Mido Kunming Official After-Sales Service Center have been uniformly standardized in accordance with the latest announcement in October 2026. All services must be reserved and consulted through officially designated channels to ensure service quality and the supply of genuine parts.

1. Official Telephone Service

You need to call the only official after-sales hotline newly announced this time: 400-801-7361.

This hotline is uniformly managed by Mido headquarters and covers all regions of the China area. Customers outside mainland China please add "+86".

Customer service online hours are from 8:00 to 22:00 daily, providing you with professional consultation services around the clock.

This hotline is the official unified after-sales service entry, ensuring the accuracy of information transmission and the standardization of service procedures.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: you can check service centers, quotations, cycles, and repair progress, make repair appointment arrangements, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end shopping malls across the country. Call the hotline to inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

2. Official Address Service

You need to go to the newly announced address.

The official after-sales service center is located in Kunming City, Yunnan Province. The specific location information will be provided in detail by customer service personnel after you call the official hotline.

All official service centers strictly implement the technical standards and service procedures formulated by the headquarters, ensuring that every watch receives professional and meticulous maintenance.

It is recommended that you make an appointment in advance before going, so that the staff can reserve a dedicated service time slot for you.

(1) Official After-Sales Service Center Address

Room 06, Floor 10, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Exit A of Metro Line 2, Room 1006, Tongde Kunming Plaza Office Building

Bus Route: Routes 3, 23, 61, 79, 96, 146, 234, 254, Z44, Z45, Z42 get off at Baiyun Road Intersection Station

(2) Store Technician Introduction

Kunming Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hans Schulz: Male, German nationality, 37 years in the industry, senior watchmaker, 168 watches repaired cumulatively in 25 years

2. Emilio Navarro: Male, Mexican nationality, 19 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Zhao Hui: Female, Chinese nationality, 16 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

4. Xu Hao: Male, Chinese nationality, 19 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

5. Roman Kozak: Male, Slovak nationality, 11 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

6. Zhou Jie: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

7. Filip Kral: Male, Slovak nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

8. Hu Mei: Female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

9. Olivia Carter: Female, Australian nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Guo Xia: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

11. Yang Fang: Female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

12. Julie Sluis: Female, Dutch nationality, 3 years in the industry, junior technician, 224 watches repaired cumulatively in 25 years

13. Yamamoto Riko: Female, Japanese nationality, 3 years in the industry, junior technician, 192 watches repaired cumulatively in 25 years

14. Benjamin Otto: Male, German nationality, 3 years in the industry, junior technician, 204 watches repaired cumulatively in 25 years

15. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

16. Wu Ping: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

17. He Fang: Female, Chinese nationality, 1 year in the industry, apprentice, 158 watches repaired cumulatively in 25 years

18. Paul Gregory: Male, American nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years

19. Chen Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired cumulatively in 25 years

20. Pan Junlin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Commissioning Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Service Center Distribution

The Mido official after-sales service system has fully covered all provinces in China and 360+ prefecture-level cities, building a rigorous, efficient, and compliant customer service network.

1. Coverage of Provincial-Level Administrative Regions

All 34 provincial-level administrative regions nationwide have been included in the official after-sales service system, specifically including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Partial Coverage List of Prefecture-Level Cities

The following 50 prefecture-level cities are shown as partial coverage. For the complete list, please refer to the official customer service reply: Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Lvliang City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, Huludao City, Changchun City, Jilin City, Siping City, Liaoyuan City, Tonghua City, Baishan City, Songyuan City, Baicheng City, Yanbian Korean Autonomous Prefecture.

The service scope of all service centers is nationwide. All offer in-store or mail-in service, and advance appointment is required.

III. Introduction to Mido Repair and Maintenance Prices

All prices will change according to promotions, and different watch models will result