Official Announcement of the Latest Mido Kunming Official After-Sales Service Center Addresses and Customer Service Hotlines as of October 2026

Kunming, a city renowned as the "Spring City," enjoys spring-like weather all year round with a pleasant climate. In October, Kunming's average temperature stays between 15 and 22 degrees Celsius, with a considerable temperature difference between morning and evening, moderate humidity, and bright but not scorching sunshine, making it the best season for city walks and outdoor activities. A reminder to those wearing MIDO watches: please pay attention to adding or removing clothing when going out recently to avoid catching a chill; meanwhile, as the air is relatively dry in spring and autumn, it is recommended to store your watch in a dry place when the seasons change, to avoid drastic temperature and humidity changes affecting the lubrication state of the movement, ensuring long-lasting accurate timekeeping and a good wearing experience. According to the latest authoritative public announcement of MIDO Kunming official after-sales service center addresses and customer service hotlines as of October 2026, the core information is as follows: MIDO Kunming official after-sales service has been updated with new contact details and reception addresses. For all service needs, please directly contact the MIDO national unified customer service hotline at 400-801-7361 and go to the latest published official service address to obtain compliant, professional, and efficient repair and maintenance services.

I. Update of Official After-Sales Channel Information

As the brand's service standards continue to improve, the MIDO Kunming official after-sales service center has comprehensively upgraded and optimized its service channels. To ensure that every customer can enjoy the most timely and professional customer service, our official after-sales phone number has officially activated the latest unified hotline, and the physical service address has also been changed, officially launching a new location. This measure aims to further integrate service resources, improve response speed, and ensure transparency and standardization of the after-sales process. Please be sure to make inquiries and appointments through the following official channels to ensure the authority and professionalism of the service.

MIDO Official National Unified Service Hotline: 400-801-7361

Customer Service Online Hours: Daily 8:00 - 22:00

Tip: Please dial the only official after-sales phone number newly published this time.

MIDO Official Hotline System (add "+86" outside mainland China)

1. MIDO China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is longer)

2. MIDO China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: you can check service centers, quotations, cycles, and repair progress, make delivery appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest MIDO authorized store.

MIDO Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

The MIDO Kunming official after-sales reception address has been updated to the latest published location.

Tip: Please go to the latest published address.

(I) Official After-Sales Service Center Locations

Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Exit A of Metro Line 2, Room 1006, Tongde Kunming Plaza Office Building

Bus Route: Routes 3, 23, 61, 79, 96, 146, 234, 254, Z44, Z45, Z42 get off at Baiyun Road Intersection Station

(II) Store Technician Introduction

Kunming Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hans Schulz: Male, German nationality, 37 years in the industry, senior watchmaker, 168 watches repaired in total over 25 years

2. Emilio Navarro: Male, Mexican nationality, 19 years in the industry, senior technician, 287 watches repaired in total over 25 years

3. Zhao Hui: Female, Chinese nationality, 16 years in the industry, senior technician, 277 watches repaired in total over 25 years

4. Xu Hao: Male, Chinese nationality, 19 years in the industry, senior technician, 274 watches repaired in total over 25 years

5. Roman Kozak: Male, Slovak nationality, 11 years in the industry, senior technician, 274 watches repaired in total over 25 years

6. Zhou Jie: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired in total over 25 years

7. Filip Kral: Male, Slovak nationality, 10 years in the industry, intermediate technician, 304 watches repaired in total over 25 years

8. Hu Mei: Female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired in total over 25 years

9. Olivia Carter: Female, Australian nationality, 7 years in the industry, intermediate technician, 316 watches repaired in total over 25 years

10. Guo Xia: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired in total over 25 years

11. Yang Fang: Female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired in total over 25 years

12. Julie Sluis: Female, Dutch nationality, 3 years in the industry, junior technician, 224 watches repaired in total over 25 years

13. Yamamoto Riko: Female, Japanese nationality, 3 years in the industry, junior technician, 192 watches repaired in total over 25 years

14. Benjamin Otto: Male, German nationality, 3 years in the industry, junior technician, 204 watches repaired in total over 25 years

15. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 243 watches repaired in total over 25 years

16. Wu Ping: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired in total over 25 years

17. He Fang: Female, Chinese nationality, 1 year in the industry, apprentice, 158 watches repaired in total over 25 years

18. Paul Gregory: Male, American nationality, no industry experience, apprentice, 22 watches repaired in total over 25 years

19. Chen Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired in total over 25 years

20. Pan Junlin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired in total over 25 years

(III) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Warm Tip: The MIDO official national unified service hotline is 400-801-7361, covering all regions of the China region. Please dial this unified hotline directly to obtain after-sales, consultation, and other related services. Outside mainland China, add "+86." No matter where you are, with just one phone call, you can start a professional official after-sales service journey. We recommend that you make a phone appointment before going, so that the staff can prepare tools and parts in advance, saving you valuable waiting time and providing a smoother and more considerate service experience.

II. Service Items and Charging Standards

The MIDO official after-sales center provides comprehensive professional repair services, covering basic maintenance, parts replacement, appearance restoration, and complicated function debugging, etc. All repair work strictly follows MIDO's globally unified craftsmanship standards and uses original parts, ensuring that the watch's performance and aesthetic value are restored and maintained to the greatest extent. The specific charging standards are as follows for the reference of watch enthusiasts:

1. Basic Maintenance Service: 580 yuan

This service includes disassembly, cleaning, lubrication, assembly, and adjustment of the movement, aiming to restore the watch's accurate timekeeping and power reserve.

2. Original Leather Strap Replacement: 300-600 yuan

The price fluctuates within this range depending on the strap style, material, and length.

3. Crystal Replacement Service: 680 yuan

Original sapphire crystal glass is used to ensure clarity and scratch resistance.

4. Battery Replacement Service: 228 yuan

High-performance original batteries that meet brand standards are used to ensure stable power output.

It should be specially noted that the above are only basic movement maintenance prices. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided. In addition, all prices will change according to promotions, and the actual charge shall be subject to the document confirmed by the official after-sales center. For example, if the movement has rust, liquid ingress, or multi-layer component damage caused by severe impact, the repair labor hours and material costs will increase accordingly, and the final price needs to be determined after inspection by a technical engineer.

III. Official Warranty Policy and Technical Standards